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The Lakeside Collection in Chicago, Illinois - Awful Customer Service

I have an elderly relative who sent me a gift from Lakeside. When it arrived (it was a little baking mix-set-thing) the instructions were missing. I called Lakeside's "customer service" and after a LONG time on hold, spent a LONG time talking to a "customer service" rep who had a really hard time understanding my simple request that they either e-mail or fax me the missing instructions. Finally she promised to see to it. A week later, when nothing had happened, I called back and was told (very rudely) that it was just not possible.... and if I wanted the instructions I could order another "set" and they would probably be included. Worst "customer service" ever, and just not a very good company to waste time or money on.....
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Review
#468766 Review #468766 is a subjective opinion of poster.
Loss
$10
Tags
  • Lakeside Collections awful custome

The Lakeside Collection - Amazon leave them in the dust

I regret ordering with this company. They are so slow. I placed an order on the December 8th. Still nothing under the status to indicate it's even on the way to me and I have a company gift exchange on the 20th. Everything I ordered from Amazon is here already (yes, I am a prime member). But Lakeside is still ridiculously slow. I don't see how they can compete in this day and age. They should have a better method. They should give more information under the shipping status than what they offer. Never again will I order from the.
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Review
#465003 Review #465003 is a subjective opinion of poster.

The Lakeside Collection in Alief, Texas - Horrible Customer Service, Liars

I placed an order on the 11th and was told I would have it in time for my holiday party. 1 week later and it still hasn't shipped out. The money was immediately deducted from my account. I called yesterday to check on order and was informed that I would receive it 2 days after I needed it. I tried to cancel and they informed me very rudely that it wasn't possible as it was already shipped out. I logged in today and UPS still haven't received the package to ship out. So now I'm going to have to deny the delivery and I'm sure I will not be refunded the full amount. Horrible experience, I will stick to Amazon from now on.
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Review
#464999 Review #464999 is a subjective opinion of poster.
Loss
$56
On the 16th I placed an order and the amount was immediately deducted from my checking account. On the 17th I called about my order the lady couldn't find the order under all three different names order number address phone. So I place the order again, and once again...
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2 comments
Anonymous
#795915

anonymous works for Lakeside,which shows how horrible their customer service is.. Anyone who works in the retail industry knows Customer service is #1, and telling them they were a pest for checking on their order is just an absurd comment.

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Review
#464863 Review #464863 is a subjective opinion of poster.
Loss
$100
I ordered 8 cutting boards online last night for Christmas gifts. When I placed my order, there was a notation that the items I wished to purchase had limited availability. As they are Christmas gifts, I decided I would check today to see if they were still on the...
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2 comments
Anonymous
#756541

Lakeside collection can't be troubled to contact you by phone or email re: the cancellation of an ordered item. They send a post card that arrives a week or so later.

Poor customer service. Very disappointed and will not order from Lakeside Collection ever again.

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Review
#458436 Review #458436 is a subjective opinion of poster.
Loss
$8
Tags
  • online ordering

The Lakeside Collection in Muncie, Indiana - Unable to use 50% coupon when applied

spent 6hrs shopping for things to get @ 50% sale items. then you kept sighing me off for supposed inactivity, except you lied. There was activity the whole time, I was just moving things from favorites list that weren't on sale & when I'd get back to my list you were sold out,all the sudden! It seems convenient to me as well as suspicions. what's up with my 50% off coupon, it said it is activated? But after cutting & pasted, state invalid. Seems you're running a scam to get shoppers buying more of you're sale items. I've spent to much time & money with your company, to waste this kind of time on a scam.
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Review
#409863 Review #409863 is a subjective opinion of poster.
Tags
  • Mark jones

The Lakeside Collection in Tempe, Arizona - Liars, Liars,

The shipping charges are ridiculous at Lakeside Collections. I called and was given a promo code to deduct $10 from the shipping as the shipping was $18.90 for a $94 order. Of Course, when i entered the promo code it didn't take. I emailed them and no response. Just keep ordering for Black Friday. I want what I was promised, so now I am writing a letter. All other internet companies always offer free shipping or discounted shipping and they are just so ***. I would order more often, however shipping is a joke. I now have placed my last order with them
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Review
#362480 Review #362480 is a subjective opinion of poster.
Loss
$18
Tags
  • shipping charges

The Lakeside Collection in Plattsmouth, Nebraska - Unable to get full refund

I returned two tables to Lakeside Collections because they were junk. When you went to put them together the fake wood broke. They sent me two return labels by e-mail and one UPS label. I taped the two boxes together and returned. ups tracking Package was received on Feb. 1st and signed by employee, Waters. Lakeside did refund to me today $23.95 for one table. They will not acknowledge receipt of two tables. I am trying to get a refund for the other $23.95 plus tax on the two tables. I am expecting an additional refund of $27.07. I have sent several e-mails and keep getting a response that they refunded $23.95. They are ignoring my request for the refund of two tables.
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4 comments
Anonymous
#564862

Barbara, send e-mail to help@lakeside.com

Anonymous
#564521

I'm experiencing the exact same problem ...but I dont even know how to reach them via e-mail!!???? Phone calls are futile!!! I simply get rude customer service reps !!!

Anonymous
#424672

I am happy with Jodi's help in resolving my refund dispute. Thank you

Anonymous
#424630

Greetings Hoffsugar,

Thank you so much for taking the time to speak with me today. I am sorry about the misunderstanding of the return, but I am glad we were able to get this fully resolved for you. Your remaining refund should appear on your credit card with in 24-72 hours. If you need any further assistance, I may be reached at help@lakeside.com.

Warm Regards,

Jodi

Customer Care Specialist

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Review
#295165 Review #295165 is a subjective opinion of poster.
I have ordered from Lakeside for years, since before I was married. I have had mostly good results with them--albiet the usual complaints of backordered items and items no longer available and the occasional poorly made product--but customer service has always made it...
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5 comments
Anonymous
#1012806

And... can somebody explain, how is it possible or logical, that a homeschool mom living in Sigourney, Iowa. is complaining while being in that place at the USA, and she writes again next day, but from Taganrog, Rostov, Russia???

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Review
#207720 Review #207720 is a subjective opinion of poster.
I ordered several products from this company. When ordering online, their website will advise you that you can add up to so many more dollars before adding on more shipping charges, so that is what we did. Everything said it was in stock. Awhile later we recieved an...
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3 comments
MelanieP
#212045

Greetings Anonymous,

First let me apologize for the less than satisfactory customer service you experienced. This is not typical of the level of service we strive to provide. I am committed to making this right for you. Please send me your account information and a contact number to help@lakeside.com. I am sure we can satisfy your request for the other choice in luggage and I can get that sent to you immediately.

Warm Regard,

Melanie P

Customer Care Specialist

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Review
#207352 Review #207352 is a subjective opinion of poster.
Service
The Lakeside Collection Shipping Service
Loss
$15