Gerri L Jmj

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Didnt respond to the email that was sent.

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Updated by user Feb 06, 2021

Sent two emails to them. They never acknowledged either one. Shouldn't treat customers like this, doesn't make their business look good.

Original review Feb 06, 2021
Just wanted to know if you recieved the email that was sent about late fee charges that were suppose to be taken care of twice. No one responded.
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Cons:
  • Dont keep up with accounts

Preferred solution: Take care of late fee problem, like it was suppose to be.

User's recommendation: Becareful ordering from them.

Kathy N Fko

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Verified Reviewer

Misrepresentation and lied to

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! Do NOT order or trust The LAKESIDE COLLECTION COMPANY! . They lie, they cheat, they misrepresent and they try to rob you. On 10/26/20 I placed a large order with them which offered 2 promotions to me. One for $3.99 shipping on total order and a 90 day deferred payment. I ordered with a rep from them on the phone. The rep made an error in my ordered and they cancelled my order without notice. When I went to check on order status this morning I first learned of its being cancelled. When I called to find out why they told me the order was over the limit of $200 I told them that was wrong and anyway my limit was $500. They then told me no it is $200 without any reason why. I said ok it doesnt matter cause my order is under $200. They then said me to two more reps who proceed to go over my order and are telling me my order is close to $300 which I can not understand because their rep who took my order put it in without issue for 192+ on 10/26. Bottom line after speaking with a supervisor named supposedly Ignacio that he would check the tape of my call on 10/26 and I could call him back at this number 1-84*-604-**** and he would make good on price I was quoted. Problem was they could not guarantee items would all be in stock. I told him he would have to find them because when I ordered on the 26th all but one item was in stock. So I finish that call without accepting the out of stock on certain item story. Rocco and I then recalculate the items and see that the original rep only charged me for 1 item instead of 10. Which I had not realized at the time I placed the order. I try calling Ignacio back at the number he provided me and it is not in service. So I call back the main number intending to forgive the original rep who made the error and place my original order with different quantities. So I start to place the order again with a new rep (5th rep I have spoken to today after 2.5 hours on the phone). My patience is wearing thin about now as he tells me he cannot provide me $3.99 shipping could code expired and that the supervisor Ignacio cannot override to give me free shipping as he said. I said I want the 3.99 shipping promo I was promised on 10/26. A supervisor woman gets on the phone and without caring one iota about the aggravation, lies and misrepresentation from this order that there is nothing she can do and will have to charge me full shipping now! With that I told them to take me off there mailing list and they will not get away with treating a g ood faith customer this way and hung up! I decided to write about what happened to me an innocent customer from this company. I think they may be foreign anyway which I had not realized until speaking to 4 of the 5 reps. 4 of them has heavy accents which may have been From India or another Asian area. One of the reps from credit department was a black woman who sent me on to Ignacio (probably a fake name) with the fake phone number! My advice? Do not be taken advantage of my this Company. Stay clear of Lakeside Collection. They lie and they misrepresent their product and their promotions.
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Cons:
  • Misrepresentation

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT waste your time or integrity with this awful company

Gerri L Jmj

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Verified Reviewer

Kept getting late fee letters

Ordered xmas presents. Took awhile to recieve them. Got first statement in Jan. 2021. Paid it in full. Then recieved letter saying I owed late fee. Called, was told the late fee would be waived. A week later got another letter, called again, was told my account was up to date. Recieved statement for Fe. 2021, saying owed late fee from Dec. 2020. Never recieved a statement in Dec. Tried calling, couldn't get through. SinceI was told twice that my account was up to date, I feel I owe nothing more.
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Pros:
  • Different products
Cons:
  • Dont pay attention
  • Customer service
Kirk K Gea

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Verified Reviewer

Repeated billing of a paid bill.

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Re: Accnt # 110010****0723-K4 You keep sending my wife a bill for $11.36. She sent you a check, our number 1810, on 29 August 2020. You cashed it, we have an image of the cancelled check proving payment. Please provide an e-mail address so that we can get you a copy of the cancelled check, and get this idiocy stopped. Also, please fire Tony from customer service. He refused to help.
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Loss:
$11
Cons:
  • Doubled billed

Preferred solution: Credit our check for $11.36 made out on 29 Aug 2020 against our bill and stop nagging us for a bill we already paid.

User's recommendation: Watch these idiots carefully, and make sure they credit your account when you pay them.

Susan M Byf

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Verified Reviewer

They would not credit my account

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I ordered two items 4 weeks before Christmas. I JUST received them 2 days ago 1/13/2021. They are now half-off and they will not credit my account.
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Loss:
$15

Preferred solution: Price reduction

Gerri L Jmj

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Verified Reviewer

Sent to emails about receiving late payment fees that I didn't owe.

Updated by user Mar 07, 2021

Still haven't heard a thing from them.

Original review Feb 05, 2021
Never heard from them. They never responded at all. To me thats no way to run a company. Should take better care of their customers. It made me not want to do business with this company again. Alot of bad reviews too!
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Pros:
  • Different products
Cons:
  • Never order again

User's recommendation: Wont order from this company

Lida D

Stealing from my bank account.

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There is a $14.95 charge to my account for no reason. I am co tasting the bank and the state AG.
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Loss:
$15
Cons:
  • Are stealing from me

Preferred solution: Full refund

Anonymous

Poor order service

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Placed order last of November 2020. Now I've been notified order will not be shipped until June 2021, according to order status on their website. Lakeside has my money - I have no order.
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User's recommendation: Throw away catalogs. Find another company from which to order.

Anonymous
map-marker Lakeland, Florida

Cannot get refund on returned item

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Returned item is apparently lost in transit and I am supposed to wait indefinitely to get my refund. No satisfaction with customer service, no supervisor accessible and no answers. Just get the runaround.
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User's recommendation: Don't buy from this company

Patricia S Nav

CHARGING ME 14.95 MONTHLY FOR SOMETHING ER WANTED PLEASE REFUND ME AND DISENROLL ME KNOW

MY HUSBAND JUST NOTICE THIS NOT A GOOD THING WANT RESULTS OR I WILL NEVER ORDER AGAIN TY PLEASE GIVE ME MY MONEY BACK THIS IS UNREAL
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Loss:
$200

Preferred solution: Full refund

User's recommendation: WILL SEE WHAT YOUR RESULTS ARE

Norma D Bpa

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Verified Reviewer

Missing hardware

Missing hardware was replaced the end of Dec 2020. Was ordered beginning of Sep 2020
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Pros:
  • Have ordered for several years without a problem
Cons:
  • Hard to get missing parts

User's recommendation: Make sure you check items before throwing box away. If pieces are missing return immediately and get your money back. If they refuse go to your CC company. Don’t use debit

Nancy F Vre

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Verified Reviewer

Cancel an item

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very hard to get a hold of this company to cancel a back order. When you call you can't understand them.
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Preferred solution: Deliver product or service ordered

Norma D Bpa

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Verified Reviewer

No hardware

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Still havent received any answers or hardware for item204****. Im fed up. Going to my credit card company to get my money back and Norma DiPietro
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Loss:
$70
Cons:
  • Delivery time

Preferred solution: Full refund

Anonymous
map-marker Gray, Georgia

Poor order service

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Sent order the last of November 2020. I still haven't received it. I've been given at least 8-10 shipping dates, the worst being June 2021. No, I didn't misunderstand. I repeated it to her. I've almost given up hope of receiving my order, even though Lakeside already has my money.
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User's recommendation: Find another company from which to order.

Anonymous
map-marker Springfield, Georgia

Poor shipping time

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Ordered items last of November 2020. I've been given at least seven to eight dates when the items will be shipped. The worst date I was given was sometime in June 2021. I really don't expect anymore to receive the items.
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User's recommendation: Find another company.

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