Contact Information

The Lakeside Collection Phone Numbers

Customer Service:

  • (847) 444-3150
  • (847) 235-8159
  • (847) 295-6058
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The Lakeside Collection Email:

Corporate Office Address:

The Lakeside Collection
P.O. Box 3088
Northbrook, Illinois 60065-3088
United States

Fax:

(847) 236-3599

Help in Social Networks:

Summary of The Lakeside Collection Customer Service Calls

72 TOTAL
CALLS
83% SUCCESSFUL
CONNECTIONS
04:49 AVG CALL
DURATION
50% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact The Lakeside Collection to Ask about:

Shipping and Delivery Question:

  • “To have catalog sent by mail”
  • “I ordered a catalog almost two months ago like to know if you are going to send it to me”
  • “Cuz when I ordered my gazing ball they said free shipping and handling and when I got my confirmation number and stuff they charged me 799 for shipping and handling”

Payments and Charges Question:

  • “14.95 monthly charges”
  • “Im getting charged for a service i was not aware of...”
  • “About bill” , Review # 1444517

Activation/ Cancellation Question:

  • “Cancel my monthly fee for postage”
  • “To unsubscribe from the lakeside perks”

Request for Information Question:

  • “Question about adebit”
  • “Question about billing”
  • “Status” , Review # 1149373

Return/ Replace Question:

  • “Change address”
  • “Returned item.”

Product/ Service Question:

  • “Defective product”
  • “Bought shoe caddy missing pices.Not happy with the out come.”

Cards Question:

  • “Think someone using my card number for a purchase I did not make”

Other Question:

  • “Damaged bag”
  • “Catalog”
  • “To unsubscribe from the lakeside perks”

The Lakeside Collection Rating Stats

2.1 out of 5 stars
based on 55 reviews
See all 132 reviews

Rating trend

About

The Lakeside Collection Return Policy
To read more: https://www.lakeside.com/content/faq?card=Hd24m_0#Hd2
The Lakeside Collection Privacy Policy
Order online or over the phone anytime, day or night. The Lakeside Collection holds the privacy and security of Company's customers in the highest regard. The following data explains what kind of information is gathered on The Lakeside Collection website and how the information is used. The Lakeside Collection will NOT rent, sell or trade the contents of Company's emailing list to any outside parties. The Client can be assured that The User's email address will be kept in strictest confidence. Yes, www.lakeside.com do. All customer and order information is securely stored behind a firewall and protected from unauthorized access. The Customer's online session is encrypted using SSL with a certificate provided by Verisign. Therefore, none of The Customer's personal information, including credit card number, name and address, can be read as the information travels over the internet.
To read more: https://www.lakeside.com/content/privacy-policy
The Lakeside Collection FAQ
Order online or over the phone anytime, day or night. Perks is Company's subscription-based loyalty program. The User of Website may have seen an offer to enroll when The Customer received The User's order confirmation or spoke to one of Company's customer service agents. Unfortunately, this program is currently not available in AK, AZ, CT, IA, NH, and OR. If The Customer prefer to pay by Check or Money Order, please mail The Client's order with payment to the address below. For customers with open account agreements or Premier Plus account status, The User of Website may continue to shop under open account terms as long as The Customer maintain a good financial standing, or use The User's credit card to pay when The User place a new order. Shipping charges are based on the dollar amount of The Client's purchase. There's just one shipping cost per order, no matter how many boxes Website ship. Items that require an additional delivery charge due to their size and weight are advertised with an AD icon and additional charges are noted.
To read more: https://www.lakeside.com/content/faq
Top The Lakeside Collection Services

Shipping Service, Customer Care, Deal

Top The Lakeside Collection Products

Quilt, Catalogue

The Lakeside Collection Pros and Cons

Pros: All i want is to order a catal going through all of this stuff, Yes, Variety of products, Product variety, I just want to order a catalog

Cons: Hidden fees, Sneaky inclusion in a monthly subscription, See review, Removing a fee from my bank account without permission, Excessive handling charges

Summary

The Lakeside Collection is a large online store offering a broad range of merchandise. The company was established in 2001. Its headquarters is based in Bannockburn, Illinois, United States of America. The Lakeside Collection sells home décor items, apparel, books, crafts, pets, and many more products. All items are tested for safety. The company provides the following payment options: Visa, MasterCard, American Express, Discover, and PayPal. Buyers can also pay for an item online. The Lakeside Collection accepts returns for a replacement, credit or refund. Free printed catalogs with merchandise are available upon customer request. The Lakeside Collection business hours are as follows: Monday – Friday from 7 a.m. to 8 p.m.

The Lakeside Collection reviews and complaints

The Lakeside Collection is ranked 304 out of 4560 in E-commerce category

Area Served

USA

Payment Methods

MasterCard

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The Lakeside Collection Stats

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