The Lakeside Collection - Double charged on my debit card
I have ordered from Lakeside for years, since before I was married. I have had mostly good results with them--albiet the usual complaints of backordered items and items no longer available and the occasional poorly made product--but customer service has always made it right. This time, I'm really p.o.'ed.
I've read on Lakeside's website that they put an initial hold on your debit/credit card for the full order amount, then ALSO put a second charge on your credit card as the items ship, THEN, when all items have shipped, they release that hold on your card and your funds are released. The problem I have with this is that I irdered almost $170 worth of merchandise, and only have $254 in my checking account. I don't care that they hold the money for the full amount of the transaction, but they need to charge your card out of that amount they are holding, not charge my card twice and hold all my money hostage. I only want to have to pay for the order once--and be able to put groceries on the table for my family.
I have 2 little kiids at home and a husband who works darn hard for every dollar we make. Being a homeschool mom, I try really hard to ease the financial burden on my husband by ordering early for the holidays and finding the best deals I can so we can eat and still have a great Christmas. That $254 is all the money in the world I have to get by on until NEXT Friday.
So, if they hold $170 and then charge $170 worth of merchandise to my debit card, not only am I broke with no grocery money, some items may not go thru because they are holding the money intended to pay for the order, and the remaining money not on hold is not enough to cover the whole order. What am I going to do? I usually pay by money order in the mail, but this year, due to my husband having a horrific accident that resulted in multiple amputations, I found it harder to get the money together to holiday shop and ordered by debit card so I could get the items on time.
I really hope a representative from lakeside is reading this and addresses this issue because I CAN'T afford to be double charged, even if temporarily. I guess by trying to do a nice thing for my family, I have ultimately screwed everything up by going with ordering from Lakeside. I really hope this isn't the case. If so, sadly, I won't ever order form them again. I have forgiven a lot of small issues I've had with them over the years, because ultimately they do most things right. But this one would be unforgivable and my husband will be beyond angry if I've inadvertently screwed us royally.
Bottom line is, they'd better re-think this policy and make things right with their customers. There's a lot of competition out there from online retailers, and customers are getting more and more flooded with options every day. Lakeside had better get their act together because these kind of policies will bring the whole company down. Give people a reason to shop with you. Price alone wont cut it.